Hospitality Jobs: Working in a Hotel
Hotel work is a vital part of the hospitality industry because making sure that visitors enjoy their stay can greatly contribute to an area’s economy. The hotel manager is responsible for the daily running of a hotel and its staff. If you are considering hospitality jobs in the hotel industry, see the following guide for more information.
Hotel Jobs – Managerial Overview
Managerial hotel work also requires the accountability commercially for the planning and organisation of all the services that the hotel offers. This includes:
• Front-of-house (reception, reservations, concierge)
• Food and drink + housekeeping
Larger complexes tend to have hotel manager teams, with each one in charge of a certain aspect (eg. guest services, accounts etc.).
Hotel Job Activities
The hotel manager has numerous responsibilities to ensure that profits are maximised and guests leave happily after their stay. Duties include:
• Organising accommodation and catering
• Promoting the business
• Managing financial aspects
• Setting and meeting sales targets
• Recruitment and training
• Setting working schedules for staff
• Sorting out customer complaints
• Overseeing the smooth running of events and conferences
• Dealing with suppliers and contractors
• Making sure the hotel is safe and secure
• Complying with all types of legislative policies necessary
The size of the hotel affects how involved a hotel manager is with guests. In larger hotels the guests will not have as much contact with managers; small hotels normally require a more hands-on approach from the manager.

















