NCFE LEVEL 2 CERTIFICATE IN INTRODUCTION TO CABIN CREW

Within the travel and tourism industry, cabin crew still plays an extremely important role within the airline sector and great emphasis is still placed upon finding the perfect candidates for this demanding and extremely rewarding job. With this in mind the course has been designed to provide students with the underpinning knowledge required to work effectively as a member of airline cabin crew and provide the tools needed to deliver the highest level of standard and service to satisfy even the most difficult passenger.

This course will not only give you the opportunity to investigate various areas of cabin crew, but upon successful completion will guarantee you interviews for a position with MONARCH and BMI.

THE COURSE INCLUDES:

- One practical training day at Heathrow using British Airways Mock Aircraft Facility Training includes: Last flight as a passenger, doors exercise, unplanned & planned exercises, Pilot incapacitation, principles of survival, slide raft exercise, fire ground & smoke chamber and slide descent. (London & Cardiff Courses Only)

- One practical training day at Manchester using Thomas Cook’s Mock Aircraft Facility
(Manchester Course Only)

- ‘A day in the life as a cabin crew member’ training day at Gatwick with Monarch Airlines (London Course Only)

- Trainers who are also current Cabin Crew with Thomas Cook, Monarch, Thomson and British Airways

THE MAIN AIM OF THE QUALIFICATION:

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The cabin crew are integral to the smooth running of a flight and those with cabin crew jobs are entirely responsible for the care and the safety of all passengers whilst the plane is in the air and also the process of embarking and disembarking. To find out more about cabin crew jobs, read on.

Cabin Crew Job Info

• The commonly held belief about cabin crew jobs is that they are there to serve food and drinks but in reality this makes up only a small part of the cabin crew’s work activities, the main focus of a cabin crew job is passenger safety.

• The cabin crew are expected to attend the pre-flight briefing with the pilot and carry out all the pre-flight checks on the cabin and the safety equipment inside. Those with cabin crew jobs also need to be aware of any passengers that may have special dietary or access requirements and deal with them accordingly.

• Cabin crew jobs require plenty of training in things such as customer service, first aid and handling certain situations. The cabin crew will welcome passengers on board the aeroplane, conduct the safety briefing and ensure all the passengers safely disembark. Post-flight reports also need to be filed by the cabin crew. It is also the responsibility of those with cabin crew jobs to oversee passenger evacuation should the need arise.

• Cabin crew jobs also involve serving passengers their food and drink throughout the flight. The cabin crew may also have to respond to any emergency or situation in the air such as medical issues, anxious passengers or possibly even incidents of air rage. It is these aspects that form the bulk of cabin crew job training.

• Cabin crew jobs require at least a good level GCSE education but A-levels and possibly a degree will be very advantageous during the application process for a cabin crew job. Previous experience in a customer services role will also help you application, as will knowledge of first aid and the ability to speak other languages.

• To be successful in cabin crew jobs, individuals need to have excellent communicative and interpersonal skills as well as possess the ability to work well under pressure. A friendly and calm demeanour is essential and every one with cabin crew jobs needs to have a smart appearance.

• Cabin crew jobs generally have working hours comparable to those in other jobs but the times when these are worked can vary. Generally, the cabin crew spend half of their working hours on the ground. Cabin crew jobs have a salary of roughly £14k – £16k per year although this can rise with experience and supervisors can earn between £20k and £24k per year. You can search for a wide range of cabin crew jobs here on Travel Job Search.

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