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10 months ago
Salary band: £30k - £40k
Location: Scotland, Glasgow
Job type: Permanent
Category: Account Manager Jobs


This is a regional role - due to the nature of the role, candidates from the Glasgow region and South West Scotland will all be considered, or those willing to relocate.


World Challenge builds the life skills young people need to live a life of courage, kindness and adventure. Today we are over 30 years young, proudly travelling to over 40 destinations with over 8,000 students every year.

Working in partnership with schools, we believe that by empowering the students to lead their own expedition overseas, they develop qualities like confidence, resilience and compassion through powerful life experience. 


Working through the World Challenge brand, your role will be to create powerful relationships with our schools to secure the repeated launch of successful expeditions.

Being a School Account Manager (SAM) at World Challenge is a hugely rewarding job. As the one-point-of contact for your region, you will effectively run a mini-business. You will be responsible for bringing new schools on board, launching expeditions by presenting to students and parents, inspiring young people through a pre-departure training programme and smoothing out the bumps to ensure every school is ready for take-off. We can promise you no day will be the same! 

Due to growth in the Scotland area we are currently looking to recruit a SAM with a passion for travel to look after our clients in the West region of Scotland and parts of the Lake District in north-west England. You must be tenacious, forward-thinking and up for a diverse challenge. 


  Competitive salary basic salary & achievable, uncapped on target earnings (£27,000 – 40,000 OTE)

 Car Allowance (£4,500 per year)

 Personal travel discounts and offers, 20% discount card for Cotswolds stores, cashback reward schemes, cycle to work scheme

 Contributory Pension scheme

 Career progression opportunities

 The opportunity to work within a dynamic, forward thinking, responsible travel organisation


We believe support is best delivered to our schools by achieving consistency with one main face to face point of contact. The SAM will fulfil this role, tailoring their approach and support to the bespoke needs of every teacher and client in their portfolio. By delivering some key touch-points in the pre-departure programme, the SAM will also ensure expectations are set and met for the students

Client Management

• Proactively manage the business portfolio (prospect pool and clients) in the given territory to ensure annual revenue targets are met, ensuring that every sale reaches its full potential by carefully managing each school

• Deliver an agreed target number of new schools, where applicable

• Foster great relationships with all School Leaders in order to ensure they feel fully supported throughout the programme and remain loyal to the organisation

• Establish regular and meaningful contact with Key Decision Makers (KDMs) such as Heads, Governors and Senior Leadership Teams. This may involve formal presentations, meetings, letter and email writing as well as phone conversations

• Proactively analyse individual school needs and respond to their particular requirements

• May need to liaise with local authorities to support official sign off expeditions

• Propose solutions to problems concerning the completion of any new or repeat business

• Work with the customer support and operational teams when required to assist in any major issues that may prevent a repeat sale solving problems such as customer requests conflicting with availability, duration, itinerary etc.

• High level persuasion and negotiation are skills needed to ensure all possible sales are closed effectively

• Exercise a high degree of innovation and adapt products where possible and profitable to meet customer needs.

Launch process

School Account Managers need to be able to confidently deliver presentations to a range of audiences, inspiring confidence in parents and convincing them of the inherent value of their children participating in the expedition programme. SAMs must be able to field difficult questions with excellent communication skills to advance the sales process and deliver the highest levels of Challenger recruitment.

• Run school leader recruitment/information sessions to ensure there is a healthy pipeline of appropriate teachers ready to take on the programme

• Design and support the promotion of the launch of the expedition within the school

• Deliver student presentations to all applicable year groups

• Deliver information evening to all interested students and parents

• To be wholly responsible for the enrolment/registration of the optimum number of challengers for each school and product

The Programme

SAMs need to be able to excite and engage students throughout the programme, taking responsibility for delivering some key meetings and supporting activity that drives the highest retention of Challengers possible.

• Facilitate the initial launch meeting to students to engage, excite and set every student up for success from the outset of the programme

• Facilitate the itinerary planning session, where applicable

• Facilitate the introduction of the team, teacher and parents to the Expedition Leader before departure, where required

• Conduct an expedition review visit after the expedition to collate feedback and lay the foundation for a repeat booking


• Sales and presentation experience is desirable

• Independent travel experience outside of Europe is highly desirable

• SAMs must demonstrate genuine commitment to delivering excellent and personal service to the schools in their portfolios, building relationships that generate loyalty to the organisation and identify/anticipate when the business relationship is weakening or may be under threat.

• Travel up to 30,000 miles per year will take up a large part of each week. Therefore, flexible working outside of normal office hours will include some anti-social hours during core selling season in order to fulfil requirement to deliver student and parent presentations at schools, and to attend some weekend conferences.

• Be confident to present to a range of stakeholders – teachers, senior leadership teams, parents, students

• A good level user of Microsoft Office applications (esp. Word, PowerPoint) and happy with mobile technology & willing to embrace social media channels (esp. twitter, FB, Insta)

• Required to take part in the Operational Duty rota – TOIL (time off in lieu) will be offered

• The role meets the requirements in respect of exceptions under the Rehabilitation of Offenders Act 1974. All candidates will be asked to undergo an enhanced disclosure through the Criminal Records Bureau before the appointment is confirmed.

This job will require a large amount of travel and any prospective candidates must hold a full UK driving licence. Your region will take in West/South and North Scotland, with the addition of the Cumbria and The Lake District.

Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.


This is a regional role - due to the nature of the role, candidates from the Glasgow region and South West Scotland, or those willing to consider relocating, will be strongly considered.

Please submit a covering letter with your CV detailing why you would be suitable for this role.

Closing date for applications is 18th June 2018, but earlier applications are encouraged

If your application is successful, you must be available for interview on 25th or 26th  of June 2018 in Glasgow. Timings are flexible.

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