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5 months ago
Salary: Up to £35k p.a
Location: London, London City, East London, North London, North West London
Job type: Permanent
Contact: Mark Thompson
Category: Hospitality Management Jobs, Online Jobs, Operations Jobs, Tour Operator Jobs, Travel Executive Jobs

Account Manager, London, Up to £35k

We have an immediate opportunity for an Account Manager - Lifestyle & Corporate Loyalty (non-sales role) to join operations team of our client who are a global Lifestyle Benefits company. You will be responsible for building, developing and maintaining relationships within a B2B environment; overseeing digital deal implementations and the day-to-day operational management of these accounts.

Responsibilities of the Account Manager - Lifestyle & Corporate Loyalty role:

  • Ensure B2B accounts are set-up, tested and administered efficiently and effectively.
  • Support the successful management of client relationships.
  • Identify, investigate and resolve issues and troubleshoot problems for designated accounts.
  • Anticipate, understand and respond to the challenges and issues that may impact the operations of key accounts.
  • Acquire, maintain and document expert level knowledge of the operational, systems, contractual and financial aspects of B2B accounts to ensure smooth day to day running.
  • Maintain a strong awareness of best practice business processes and policy compliance.
  • Understand contractual agreements and ensure these are fully adhered to, and assess compliance to contractual requirements.
  • Support the Management Team in providing detailed information on B2B accounts.
  • Ability to understand and meet SLA’s in a time pressured environment.
  • Create, produce and analyse account information, MI and reports in a meaningful way.
  • Invoice reconciliation.

Skills and experience required for the Account Manager - Lifestyle & Corporate Loyalty Role:

  • Account / relationship management experience (within a Digital or Financial Services environment desirable but not essential)
  • Strong operational management background.
  • Experience managing the ambiguity in a B2B environment between commercial needs, global client needs and regional/local market needs.
  • Ability to identify and resolve complex issues, and know when escalation is required.
  • Experience producing and analysing data across a variety of reporting streams.
  • Strong skills in numeracy, computer literacy (MS Office) and Salesforce or similar sales management software.
  • Advanced Excel skills.
  • Ability to work under pressure, to tight deadlines.
  • Experience in reconciling invoices.
  • Understanding of API’s and Secure Data Exchanges (SFTP & PGP) extremely desirable.

Person Specification;

  • Client focused with the ability to manage professional client facing conversations to deliver positive business outcomes.
  • Commercial awareness - Shows appreciation & understanding of wider business functions and how departments link together.
  • Operationally focused.
  • Delivers results, meeting deadlines/service levels internally and externally
  • Collaborative in approach.
  • Delivers high quality work for clients at all times with a meticulous attention to detail

The Account Manager role would suit someone with proven experience within operational roles and able to demonstrate relationship management expertise, along with a strong digital understanding.

 To apply for the Account Manager role, please click on the link below or call Prospects4Corporate Travel on.

 Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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