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5 months ago
Salary: £18k - 24k per year + Commission
Location: Gloucestershire
Job type: Permanent
Contact: Recruitment Team
Category: Graduate Travel Jobs

We have an exciting opportunity for a reservations consultant to join our clients activity holiday reservations department
He/she will handle reservations for activity  tours worldwide . Our client are looking for an enthusiastic sales expert with 1-2 years’ experience within travel, who is keen to further develop their career and support the growth of the activities holiday division.


Activity Reservations Role Responsibilities


•   Responding to all telephone and email sales enquiries within agreed timescales from direct customers and travel agents

•   Ensuring that all leads are followed up and a high conversion rate of bookings is achieved in relation to targets

•   Provide expert advice and customer service

•   Accurate processing of bookings on the reservation system

•   Administration of cancellations and amendments to bookings

•   Assist in training and the support of sales and administration staff

•   Jointly responsible for the distribution of email and live chat enquiries

•   Responsible for producing weekly update reports on the team’s lead pipelines

•   Weekend shifts to cover sales and operational calls (on a rota basis)

•   To provide temporary overseas representative cover as required

•    Liaising with suppliers to confirm and amend bookings and transfers

•    Dispatching client documentation

•    Assisting in product and price loading

•    Maintain a high level of product and competitor knowledge

•    Any other task or duty as required by the business


Activity Holiday Reservations Role Responsibilities

•     Excellent sales skills and target focused

•     1-2 years sales experience within the travel or related field

•     An eager attitude towards learning new product and new ways of working

•     The ability to deliver the very highest levels of customer experience

•     Clear and professional telephone manner

•     Great attention to detail

•     Excellent organisational skills

•     A passion for activity based holidays

•     A team player willing to suggest new ideas

•     A desire to be a key part of the development of the growing activities business




•     Basic Salary

•     Bonus Scheme

•     Training and career development

•      Opportunity to contribute to the development of a growing part of the business

•      Holiday discounts

•      Educational Trips

•      Contribution to pension scheme

•      Ride to Work Scheme

•      20 days’ holiday

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