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about 1 month ago

Admin / Operations executive, up to £22k, central London 

Busy sales support / operations department require an admin / operations executive to join their busy team.   

The admin operations executive will be  responsible for administering a programme of tours and cruises from confirmation of booking through to departure. The focus of this role is on delivering accurate manifests and documentation to deadlines, whilst  providing excellent customer service.

Duties

  • Acquisition and maintenance of in depth product knowledge of tour programme and general knowledge of all other products on sale.
  • Answering client or agent queries regarding tours in a timely manner.
  • Assisting clients with changes and amendments to their bookings.
  • Ensuring that any special requests (i.e., dietary, wheelchair assistance, etc) are accommodated where possible.
  • Creating cruise manifests, transfer and hotel rooming lists and providing these to Product Managers, suppliers and field staff.
  • Advising airport representatives of late changes to passenger bookings
  • Producing confirmation invoices
  • Accurate and timely dispatch of pre departure information and final documentation
  • As a back up to the sales department in busier periods, selling directly to the public and via travel agents over the telephone or dealing with clients face to face in the office. Cross selling on to other products if the required holiday is not available or suitable.

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