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9 months ago
DCV Technologies Ltd
Salary: £29k-£35k
Location: West London
Job type: Permanent
Contact: HR Department
Category: Operations Jobs

Our client, a specialist adventure tour operator is recruiting for an operations Manager.

Within this role as an Operations Manager you will undertake an array of tasks & responsibilities including

·         Negotiating with ground handlers to contract services at competitive prices

·         Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required

·         Ensuring standards of safety and quality are adhered to in all aspects of tour operation, and overseeing our Health and Safety systems, Crisis Management and Risk Assessments

·         Assisting with Managing and overseeing the Contravention of tours

·         Assist with Tour Leader Allocations contracts and training

·         Assisting in organising Staff & Tour Leader Travel Insurance

·         Mentoring and assisting Junior members of the team

·         Assisting the Head of Operations with general departmental management issues

·         Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour itineraries, pre-departure information (PDI) docs as well as web copy.

·         Quoting, holding and booking flights for Tour Leaders

·         Preparation of pre-tour paperwork for tour leaders including accounts

·         Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to

·         Keeping Sales and clients informed with regards to any tour changes


For this exciting and ambitious role you will be required to have


·         A passion for travel and a solid understanding of adventure travel

·         Ability to set and work to deadlines.

·         Good knowledge of travel geography, itineraries and visas.

·         Attention to detail, ability to plan ahead.

·         Able to work on own initiative.

·         Customer service capabilities, able to deal with a variety of clients.

·         Multi-tasking skills.

·         Patience and persistence in dealing with foreign countries and getting answers.

·         Excellent telephone manner, with excellent written and spoken English.


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