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6 months ago
Salary: £18k - 24k per year + plus comm
Location: Hampshire
Job type: Permanent
Contact: Recruitment Team
Category: Adventure Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Adventure Travel Consultant 

Working for this highly accredited travel company you will join an already successful team of Adventure Travel Consultants

Role Summary and Job Purpose:
The Adventure Travel Consultant is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service.

Key Responsibilities:

  • Answer inbound calls using questioning and listening skills that support effective telephone communication.
  • Process and administer existing bookings to ensure conversion rates are maximised.
  • Provide personalised customer service of the highest level at all times.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • To maximise sales opportunities and consistently achieve sales and service targets set.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • To book flights at the point of sale using the designated company system.
  • Record and log the source for each customer enquiry, booking or contact accurately.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI’s are met and exceeded.
  • Meet and exceed all personal sales, quality and performance targets
  • Update the existing databases with known changes and the status of each customer / enquirer.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other online sales channels, such as web, affiliates, email & instant messaging as and when required.

Skills and Experience:

  • Frontline telesales / customer service experience
  • Proven results in maximising sales in target driven environment
  • Extensive travel experience within a specified geographical area.
  • Have strong communication skills with the ability to negotiate and influence customers in order to close the sale
  • Have the ability to multi-task through effective planning, prioritising and organising of workload.
  • Have a focus on accuracy and quality and a good attention to detail.
  • Galileo trained or similar GDS experience
  • Tour Operator/Travel Agent experience
  • Knowledge of phonetic alphabet

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