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7 months ago
Prospects4LeisureTravel
Salary: £20k - 24k per year + comm
Location: Middlesex
Job type: Permanent
Contact: Recruitment Team
Category: Adventure Jobs

Adventure Travel Consultant 

An adventure travel consultant  is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service within the company .

Key Responsibilities:

  • Answer inbound calls using questioning and listening skills that support effective telephone communication.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • To provide outstanding levels of service in order to maximise sales opportunities
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • To book flights at the point of sale using the designated company system.
  • Record and log the source for each customer enquiry, booking or contact accurately.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks efficiently, ensuring both personal and business team targets and KPI’s are met and exceeded.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities.
  • Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other online sales channels, such as web, affiliates, email & instant messaging as and when required.

To be considered for this position you must have travel industry reservations experience 

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