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30 days ago
Salary: £18k - 24k per year + plus comm
Location: Hampshire
Job type: Permanent
Contact: Recruitment Team
Category: Adventure Jobs

Adventure Travel Consultant 

Working for this highly accredited travel company you will join an already successful team of Adventure Travel Consultants

Role Summary and Job Purpose:
The Adventure Travel Consultant is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service.

Key Responsibilities:

  • Answer inbound calls using questioning and listening skills that support effective telephone communication.
  • Process and administer existing bookings to ensure conversion rates are maximised.
  • Provide personalised customer service of the highest level at all times.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • To maximise sales opportunities and consistently achieve sales and service targets set.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • To book flights at the point of sale using the designated company system.
  • Record and log the source for each customer enquiry, booking or contact accurately.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI’s are met and exceeded.
  • Meet and exceed all personal sales, quality and performance targets
  • Update the existing databases with known changes and the status of each customer / enquirer.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other online sales channels, such as web, affiliates, email & instant messaging as and when required.

Skills and Experience:

  • Frontline telesales / customer service experience
  • Proven results in maximising sales in target driven environment
  • Extensive travel experience within a specified geographical area.
  • Have strong communication skills with the ability to negotiate and influence customers in order to close the sale
  • Have the ability to multi-task through effective planning, prioritising and organising of workload.
  • Have a focus on accuracy and quality and a good attention to detail.
  • Galileo trained or similar GDS experience
  • Tour Operator/Travel Agent experience
  • Knowledge of phonetic alphabet

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