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18 days ago
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Adventure Travel Consultant


C & M Recruitment
Salary: £22000.00 - £24000.00 per annum + commission
Location: Farnborough
Job type: Permanent
Contact: Sarah Smith
Category: Tour Operator Jobs
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Adventure Travel Consultant - Hampshire - up to £24k + commission

Adventure Travel Consultant - Role

This well know Group Adventure Tour Operator is looking for an experienced Travel Consultant to join them. Reporting to the Telesales Manager, the Adventure Travel Consultant is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service.

Adventure Travel Consultant - Key Responsibilities

  • Answer inbound calls using questioning and listening skills that support effective telephone communication.
  • Process and administer existing bookings to ensure conversion rates are maximised.
  • Provide personalised customer service of the highest level at all times.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • To maximise sales opportunities and consistently achieve sales and service targets set.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • To book flights at the point of sale using the designated company system.
  • Record and log the source for each customer enquiry, booking or contact accurately.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met and exceeded.
  • Meet and exceed all personal sales, quality and performance targets
  • Update the existing databases with known changes and the status of each customer / enquirer.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other online sales channels, such as web, affiliates, email & instant messaging as and when required.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

Adventure Travel Consultant - Hampshire - up to £24k + commission

Adventure Travel Consultant - Role

This well know Group Adventure Tour Operator is looking for an experienced Travel Consultant to join them. Reporting to the Telesales Manager, the Adventure Travel Consultant is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service.

Adventure Travel Consultant - Key Responsibilities

  • Answer inbound calls using questioning and listening skills that support effective telephone communication.
  • Process and administer existing bookings to ensure conversion rates are maximised.
  • Provide personalised customer service of the highest level at all times.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • To maximise sales opportunities and consistently achieve sales and service targets set.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • To book flights at the point of sale using the designated company system.
  • Record and log the source for each customer enquiry, booking or contact accurately.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met and exceeded.
  • Meet and exceed all personal sales, quality and performance targets
  • Update the existing databases with known changes and the status of each customer / enquirer.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other online sales channels, such as web, affiliates, email & instant messaging as and when required.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);


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