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8 months ago
Prospects4LeisureTravel
Salary: £20k - 24k per year + comm
Location: Berkshire, Hampshire, Oxfordshire
Job type: Permanent
Contact: Recruitment Team
Category: Adventure Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

Adventure Travel Consultant up to £24k plus comm Hampshire 

An adventure travel consultant  is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service within the company .

Key Responsibilities:

•             Answer inbound calls using questioning and listening skills that support effective telephone communication.

•             Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.

•             To provide outstanding levels of service in order to maximise sales opportunities

•             To pro-actively promote additional services in order to maximise the generation of additional revenues.

•             To book flights at the point of sale using the designated company system.

•             Record and log the source for each customer enquiry, booking or contact accurately.

•             Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.

•             To execute all assigned tasks efficiently, ensuring both personal and business team targets and KPI’s are met and exceeded.

•             Ensuring a customer focused approach is adopted in all assigned responsibilities.

•             Flexible attitude in undertaking required tasks.

•             Support and provide superior service to other online sales channels, such as web, affiliates, email & instant messaging as and when required.

To be considered for this position you must have travel industry reservations experience 

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