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3 months ago
Travel Futures
Salary: circa £21k plus benefits
Location: West London
Job type: Permanent
Contact: The Travel Recuitment Experts
Category: Admin Jobs, Customer Service Jobs, Graduate Travel Jobs, Operations Jobs, Travel Executive Jobs

Adventure Travel Operations Assistant sought by renowned travel company operator, providing some of the most exciting adventure travel to some of the world’s most far flung and exotic travel locations.  As Adventure Travel Operations Assistant you will be playing a key role in the delivering the customer experience and the role offers plenty of scope for developing your travel career.

As Adventure Travel Operations Assistant you will be:

  • Assisting the travel Operations Department in a wide variety of areas
  • Chasing clients for passport information, insurance details, next of kin information and other key details
  • Dealing with clients’ queries by phone and by email
  • Liaising with ground handlers with regards to visa documentation
  • Adding/editing/updating trips on the web
  • Collating Feedback responses for trips
  • Printing out & posting Joining Instructions
  • Liaising with Operations Managers & Sales regarding the most popular extensions and creating extension templates with guide pricing
  • Maintaining the foreign currency spreadsheet
  • Creating and maintaining tour-leader profile records for distribution with final documentation
  • Maintaining a spreadsheet with transfer and first night/last night costs etc.

 The ideal Adventure Travel Operations Assistant will have a passion for travel and a solid understanding of the often complex nature of adventure travel organisation.  You will be able to set and work to deadlines, with the ability to multi-task and attention to detail.  The successful Adventure Travel Operations Assistant will have excellent customer service skills, able to deal with a wide-variety of clients with an impeccable telephone manner.  First-rate written and verbal communication skills are essential.  The ideal candidate will have a keen interest in travel and an understanding of what the adventure and cultural traveller wants to experience with a commitment to good ethics and responsible travel. This role would suit a recent graduate or tour leader looking for a fantastic role to start their career in the travel industry.



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