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3 months ago

Africa Product Manager 

Africa Product Manager Skills

•             Responsible for the commercial and operational success of the programme.

•             Identify areas for on-going growth based on client research, market analysis and sales/cost projections.

•             Source the most suitable overseas suppliers and ensure they understand the specific requirements of the client

•             Ensure the quality of the product is of the requisite high standard.

•             Visit key destinations and suppliers in order to achieve the above.

•             Determine the destinations, itineraries and content for the annual brochure and website.

•             Negotiate and contract rates and services with suppliers.

•             Cost the programme, assist in sourcing and selecting images and write product copy.

•             Ensure air and ground allocations are requested, confirmed and loaded on the reservations system.

•             Manage and monitor the commercial performance of the product ensuring pricing is competitive and meets business requirements. 

•             Ensure Health & Safety policy is adhered to for the product.

•             Train Sales Consultants and, in conjunction with the Senior Sales Manager, plan educational visits to ensure comprehensive productknowledge.

•             Ensure system product information is uploaded, accurate and up to date.

•             Monitor the Foreign Office Advice and take any required action.

•             Assist the Customer Services department in the event of any feedback arising from the tours.

•             Provide effective Product feedback to the Senior Product Manager and other directors, managers and staff as required.

•             Liaise with the Marketing department to assist with promotion of the product.

•             Handle the emergency mobile phone on a rota basis.

•             Report line to the Senior Manager – Product.

Required Product Experience & Skills

•             Well-travelled in Africa and with a comprehensive knowledge and understanding of the luxury and cultural travel market.

•             Experience in planning, contracting and costing a programme of tours.

•             Results driven with the ability to identify appropriate product to support on-going growth.

•             Experience of managing the profitability of a programme.

•             Experience in organising and managing group and private travel.

•             Organised, process driven and able to work to deadlines.

•             Highly numerate, with an ability to gather, analyse and interpret data.

•             Articulate with a high standard of written English and attention to detail.

•             Computer literate, thorough knowledge of Excel and Word and previous experience of a tour operator system.

•             Proactive with an ability to show strategic skills, use initiative and work independently.

•             Proven ability to negotiate with outside suppliers and organizations.

•             Experience of working within a team and dealing with the needs of different departments.

•             Experience of CRS (Galileo preferred).

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