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14 days ago
only 7 days until close

AFTER HOURS HOMEWORKERS TEAM LEADER


Travel Trade Recruitment
Salary: £32000 - £34000 per annum
Location: London, Birmingham, Manchester, Edinburgh, Cardiff
Job type: Permanent
Contact: Darren Cole
Category: Business Travel Jobs, Homeworking Jobs, Travel Manager Jobs
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Are you a Business Travel professional with supervisory experience?
Have you or would you like to work from home?
My client, an independent Travel Management Company based in Central London are seeking a Team Leader for their After Hours Business Travel Homeworker Team!

THE JOB:
As the Team Leader of the Out of Hours Business Travel Team, you will be the first point of contact for all out of hour's homeworking team as well as having a hands on approach.

You will also be responsible for handling some of the calls coming through from a range of corporate account clients who need emergency assistance with travel arrangements beyond the normal office opening hours.

Duties will include:
*Managing the team rota effectively in line with business requirements including peak hours, breaks and holiday cover.
*Providing operational 'problem solving' support to after hours employees on shift.
*Ensure all company admin concerning bookings and clients is fully actioned quickly, accurately and efficiently.
*Analyse data to determine operational effectiveness and areas for improvement.
*Alongside the operations manager setting KPI targets for individuals and completing monthly and quarterly reviews.
*Handling client travel requests via telephone,

PLEASE NOTE:
Due to the volume of applicants received, only suitable candidates will be contacted.
Are you a Business Travel professional with supervisory experience?
Have you or would you like to work from home?
My client, an independent Travel Management Company based in Central London are seeking a Team Leader for their After Hours Business Travel Homeworker Team!

THE JOB:
As the Team Leader of the Out of Hours Business Travel Team, you will be the first point of contact for all out of hour's homeworking team as well as having a hands on approach.

You will also be responsible for handling some of the calls coming through from a range of corporate account clients who need emergency assistance with travel arrangements beyond the normal office opening hours.

Duties will include:
*Managing the team rota effectively in line with business requirements including peak hours, breaks and holiday cover.
*Providing operational 'problem solving' support to after hours employees on shift.
*Ensure all company admin concerning bookings and clients is fully actioned quickly, accurately and efficiently.
*Analyse data to determine operational effectiveness and areas for improvement.
*Alongside the operations manager setting KPI targets for individuals and completing monthly and quarterly reviews.
*Handling client travel requests via telephone,

PLEASE NOTE:
Due to the volume of applicants received, only suitable candidates will be contacted.

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