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about 1 month ago
Travel Futures
Salary: £17.5k plus bonus
Location: Central/West End, East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Admin Jobs, Customer Service Jobs, Graduate Travel Jobs, Reservations Jobs, Tour Operator Jobs


Travel After-Sales Assistant – London Travel Company - £17.5k + bonus & benefits


Travel After-Sales Assistant is required by one of the capital’s coolest travel companies that is highly regarded for their excellent customer service and niche travel products.  As Travel After-Sales Assistant you will play a key role in the after-sales customer service ensuring that all of our clients customers’ needs are delivered in a manner that goes above and beyond the call of duty.


As Travel After-Sales Assistant you will

  • Deliver excellent after sales care with customer service excellence
  • Handle all customer service queries with professionalism and empathy 
  • Handle all customer service complaints in line with the complaint policy
  • Confident to deal with difficult situations ensuring that customer service remains front of mind
  • Assist customers with cancellations and amendments
  • Sell core and ancillary services by phone or email
  • Upsell additional product as appropriate at every opportunity
  • Maintain an excellent travel product knowledge to provide a full customer service
  • Buy and source product at the lowest possible cost for maximum margin



As Travel After-Sales Assistant you will have a passion for the travel industry and have a desire to provide the best customer service.  As Travel After-Sales Assistant you will have excellent communication skills, with a strong attention to detail, and be driven by a desire to be the best.  The Travel After-Sales Assistant will suit someone that is a travel or non-travel graduate or has background in customer service in a call centre or retail.  An excellent opportunity for someone to start a career in the travel industry.



To apply for Travel After-Sales Assistant, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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