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20 days ago

A Customer Service Executive - After Sales  is required by a market leading specialist tour operator.  The company is highly regarded in its field, growing quickly and provides excellent long-term career prospects.  The Customer Service Executive - After Sales will be working in a modern buzzy environment with a friendly and social team. 

As Customer Service Executive - After Sales you will deliver the highest levels of customer service at all times, and provide support to the customer service sales team, where you will:

  • To offer after-sale customer service, and to go the extra mile to help with customers’ replies to queries and booking amendments
  • To handle all incoming complaints in line with the company complaint policy
  • To help customers with shifts or swaps using their flexi-tickets
  • Selling products and ancillary services by phone or email in accordance with brand standards
  • To process incoming group booking requests 
  • To upsell additional product as appropriate at every opportunity
  • To maintain an excellent product knowledge on the entire product range by attending regular trade nights and fam trips
  • To convert reservations calls at the highest rate at the highest possible margin
  • Communicate to supervisors/managers all relevant customer feedback, particularly in the areas of pricing, products and services, to facilitate on-going improvements in our service
  • To buy and source product at the lowest possible cost for maximum margin
  • To assist in all other areas of reservations when required
  • To attend team meetings and training sessions
  • To be part of a positive and enthusiastic working environment
  • To work as part of a team, supporting colleagues and working to deliver common goals

 

The successful Customer Service Executive - After Sales will have a desire to deliver the best service to customers, excellent communication skills, and will be commercially aware.  As Customer Service Executive - After Sales You will be able to multi-task, have a good clear telephone manner, and have a strong attention to detail.  Full product training will be given for our clients interesting products.

 

 

 

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