A German Speaking After Sales and Operations Agent is required to join an expanding leading luxury travel brand in the City of London. This is an excellent opportunity to use your German language skills on a daily basis whist demonstrating a high level of Customer Service. This is a great move for someone who is already working within the travel industry with previous experience in customer service and reservation experience and can communicate fluently in both English and German. If you are looking for a new challenge and to further your experience within a fast growing luxury travel company and be rewarded with a competitive salary, benefits and great working hours, please apply now!
JOB DESCRIPTION: *Advising clients on travel arrangements and become fully knowledgeable about the products, destinations and services offered. *Advising clients of any operational changes to their booking prior to travel *Maintain high standard of Customer Service through all contact areas when dealing with customer service and any pre-departure and in resort queries. Take responsibility to resolve problems ensuring that issues are followed through and escalated when faced with a query that is outside the department remit. *Handle customer complaints via the phone or