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about 1 year ago
Platinum Travel Recruitment
Salary: Up to £26k + benefits NEG DOE
Location: London, Central/West End, North West London, South West London, Surrey
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Admin Jobs, Customer Service Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Our client is a well-established, dynamic and award winning tour operator, that offer various holidays types around the world to travellers. Due to success and expansion, they are now seeking an experienced Customer Service Executive to join their team. This exciting role is ideal for an experienced travel professional, seeking career enhancement and be rewarded for their hard work within a forward thinking tour operator.

This exciting Travel Customer Service Executive role entails a wide range of tasks in which no day will be the same, this includes:

  • Handling all customer complaints either by e-mail, letter or telephone using In-house systems.
  • Reducing risks and measure the costs by respecting the customer complaints process and applying the compensations conditions at all times.
  • Handling pre-litigation or litigation work.
  • Manage the relationship with our lawyers when necessary.
  • Dealing with arbitration cases.
  • Dealing with all customers queries regarding the insurance cover and claims procedures.
  • Measuring the level of customer satisfaction & the effectiveness of communication methods used.

Essential Requirements:

  • Customer Relations experience ideally within the Travel Industry we may consider other areas depending on experience, however with the travel industry is describable.
  • Legal expertise:  Good understanding of application of British Law in CR cases).
  • Skills: Client oriented, argumentative skills, excellent written communication skills.
  • Technical skills: Word, Excel, PowerPoint. Training on Internal software will be delivered internally. 
  • Languages : English (knowledge of French is a plus)
  • Behaviour : Entrepreneurial spirit, persistent & demanding, open-minded & a team player.


  • Generous travel perks
  • Career progression
  • Pension
  • Sociable working hours
  • Opportunity to work for a forward thinking travel company, within a friendly team in state of the art offices in which you will be rewarded for your hard work. 

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