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about 1 month ago
Platinum Travel Recruitment
Salary: £20k-£25k + benefits
Location: London, Central/West End, City, East London, South West London
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Hotel Jobs, IT Jobs, Operations Jobs, Tour Operator Jobs, Travel Agent Jobs

We are seeking an euthanistic and dynamic Connectivity Support & Implementation Executive to join our clients award winning and friendly team!  Are you from a tour operator or hotel background within reception, reservations or IT seeking a rewarding career within a tour operator and looking to work Monday to Friday? Then this is the opportunity you have been looking for!

 

Each day will not be the same, duties include:

  • Ensure successful integration and ongoing management of hotel supplier dynamic connections, supporting the Business Analysts & Account Managers.
  • Provide first line support to suppliers and to understand and resolve any issues including but not limited to the update of prices and availability process.
  • Working closely with suppliers including Hotel Chains, direct Hotels, Channel Managers, Third Parties, Hotel Intermediaries (switch companies) and Internal customers.
  • Ensure all internal and external e-mails are acknowledged, investigated, prioritized, escalated if necessary and resolve.
  • Loading of hotel rate and room plans/collation of data for inventory/content loading.
  • Liaise with suppliers to thoroughly investigate and resolve issues.
  • Communicate all product launches and updates to relevant business partners.

Essential Requirements: 

  • From a travel background, with ideally a good understanding of Hotel Connectivity protocols, frontend UI and business applications (ideally Chains and/or Channel Managers).
  • The ability to independently identify current/potential problems and determine the best solution by involving the appropriate resources.
  • A passion for, data analysis and troubleshooting.
  • High level of accuracy and attention to detail.
  • Working knowledge of Microsoft Office applications.
  • Knowledge of hotel contracts and how a contract is created.
  • Ability to read and understand XML logs would be an advantage.

 

Benefits:

  • Career progression
  • Travel perks
  • Flexible hours
  • Monday to Friday office hours – no weekends!
  • Healthcare
  • Pension
  • Use of luxury leisure facilities
  • The opportunity to work for a friendly and dynamic company in state of the art offices, in which you will be rewarded for your hard work.

 

Please note only suitable travel candidates with similar experience within a hotel or tour operator will be considered for this post.

 


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