Our client, one of the UK's largest long haul tour operators, is currently looking to recruit a number of experienced airfares consultants to join their sales & operations division in their busy call centre in Glasgow.
As an airfares consultant you will provide an extremely high level of customer services while processing itineraries booked both in-house and by travel agency partners. You will handle all enquiries made by telephone & email in a helpful & precise manner, and quickly & accurately create bookings, while providing agency partners with information regarding airline contract both within the GDS and online. You will handle any amendments to booking as required, and sell and promote all air & ground products effectively, and within company guidelines. You will also quality check procedures for all new bookings prior to ticketing, and check all tickets & documents prior to dispatch.
As an Airfares Consultant you will either have some previous experience working in a similar sales or reservations role in the travel industry, or have some solid sales or call centre experience from outside of travel, backed up with a qualification in Travel & Tourism (at least at HNC, HND or Degree). You will have strong organisational skills, and have the ability to communicate effectively on all levels. You will be an enthusiastic & self-motivated individual, who can develop relationships with both travel agents & colleagues, and handle problems in a professional & efficient manner. You will be computer literate, have great attention to details, and have the ability to work to tight deadlines under pressure. Full training is provided, however you must be able to demonstrate a real passion & enthusiasm for the travel industry.
Salary & Benefits
Great basic salary & bonus structure on offer for the right Airfares Consultant, along with excellent company benefits, and sociable hours of work Monday to Saturday (5 days)
To apply for this airfares consultant role or to enquire about similar operational positions within the travel industry then please apply below quoting ref: KB281
*Please note that we are only able to contact applicants who have the exact experience our client is currently looking for; as per the above job spec