Airline Team Leaders
North West London
Salary to £25,000 + Benefits
My client is a leading international airline and they are now seeking to recruit Team Leaders with previous contact centre experience to join their team.
The team leader will be responsible for supporting a small team of reservations agents.
Previous contact centre team leader experience is required and fluency in an additional European language is an advantage.
Airline Team Leaders must be flexible to work shift patterns across the 7 days although it is a 37.5 hour week.
Airline Team Leader, Responsibilities:
To provide operational support to Customer Contact Agents in order to ensure the effective handling of all incoming contact from clients
Be involved in coaching and monitoring the Customer Contact Agents as well as assisting Customer Contact Supervisors in the follow-up of the team's performance and ensuring smooth running of the operations with the aim of reaching the market's KPI's.
Handle incoming calls and or call Tony on.