· Responsible for issuing all airline tickets and ticket reissues. Issue CAT35/25 fares, deal with re-issues, refunds, manage fares & airline contracts, BSP reconciliation and distribution of CAT35/25 fares to specialist sales consultants.
· Processing automated ticket refunds (e.g. cancellations) through BSP or Amadeus & Galileo.
· Issuing automated EMDs (Electronic Miscellaneous Documents) to pay for deposits, seat reservations, excess baggage and similar as required.