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3 months ago
C&M Travel Recruitment
Salary: £20000.00 - £23000.00 per annum
Location: East Grinstead
Job type: Permanent
Contact: Sarah Smith
Sector: Travel
Category: Customer Service Jobs

Amadeus ticketer & Customer Support Executive - West Sussex up to £23k

This well known Worldwide Tour Operator are looking for an Amadeus ticketer & Customer Support Executive to join their Customer serivce team.

Amadeus ticketer & Customer Service Executive - role and responsibilities

  • Authorisation of bookings - following a check list and passing/failing of bookings. Re-checking bookings that have failed the Auth (QC) process.
  • Sending of invoices to clients once bookings approved.
  • Producing and sending travel documents to customers.
  • Issuing and reissuing of airline tickets using Amadeus, managing schedule changes and other Amadeus queues.
  • Offering customer support pre-departure, in resort and post departure resolving any complaints raised by clients.
  • Dealing with customers with regards to complaints, investigating the complaint internally and with suppliers and offering solutions to the client
  • Negotiating with suppliers in the event of complaints raised and seeking a resolution.
  • Manifests sent weekly to all destinations informed of arrivals on a weekly basis.
  • Chasing and confirming supplier bookings. Dealing with queries that arise from suppliers/staff on reservations made, any emails put in TSKY queries folder.
  • Processing of Interline bookings.
  • Adhoc queries from Customer Services, Ticketing, Auth (QC) and Documentation inboxes

Amadeus ticketer & Customer Support Executive - skills

  • This role requires a team player that has excellent attention to detail, and the ability to deal with customers at all levels confidently and empathetically.
  • Confident using Amadeus and Amadeus ticketing.
  • Other attributes that would support your application would be to have a basic understanding of excel, and also good letter writing skills.
  • The ability to be flexible and willing to assist in all areas and take on new challenges is also required.

Some evening and weekend shifts will be required.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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