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about 1 year ago
Salary: £21k - 29k per year + comm
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs

Asia Product & Tailor Made Travel Executive – London - up to £29k plus comm  

An Asia Product & Tailor Made Travel Executive is required to join the tailor made tours department of bespoke international Travel Operator.  

• Responsible for the continued development of Europe product through the website and other distribution channels.

* The contracting of new properties as required in keeping with company strategy

• Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.

• Responsible for management of the customer experience for this product.

• Quality manage the accommodation selection and where appropriate visit or arrange quality checks 

• Assist with the design, content sourcing, copywriting and production of all sales materials both print and electronic.

• Support the Sales Director as and when required

• Attendance at product and marketing events as required

• Responsible for managing enquiry’s generated by the website, repeats, referrals and responding to the enquiry within 24 hours of the initial request.

• Ensuring all potential clients are offered bespoke and exciting tailor made itinerary’s to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.

• Expected to achieve monthly sales and kpi targets 

• Ensure that confirmation documents are complete and ready to send to the client within 7 day of payment being taken from the client and that travel documents are prepared and ready to send 14 days prior to departure.

• Work with Operations & Accounts to ensure that payment and ticketing deadlines are adhered too.

• Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking of spa treatments and dinner reservations and once your client has returned.

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