Asia Product & Tailor Made Travel Executive – London - up to £29k plus comm
An Asia Product & Tailor Made Travel Executive is required to join the tailor made tours department of bespoke international Travel Operator.
Responsible for the continued development of Europe product through the website and other distribution channels.
The contracting of new properties as required in keeping with company strategy
Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.
Responsible for management of the customer experience for this product.
Quality manage the accommodation selection and where appropriate visit or arrange quality checks
Assist with the design, content sourcing, copywriting and production of all sales materials both print and electronic.
Support the Sales Director as and when required
Attendance at product and marketing events as required
Responsible for managing enquiry’s generated by the website, repeats, referrals and responding to the enquiry within 24 hours of the initial request.
Ensuring all potential clients are offered bespoke and exciting tailor made itinerary’s to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
Expected to achieve monthly sales and kpi targets
Ensure that confirmation documents are complete and ready to send to the client within 7 day of payment being taken from the client and that travel documents are prepared and ready to send 14 days prior to departure.
Work with Operations & Accounts to ensure that payment and ticketing deadlines are adhered too.
Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking of spa treatments and dinner reservations and once your client has returned.