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about 1 month ago
Travel Futures
Salary: Up to £35k
Location: Central/West End
Job type: Permanent
Contact: The Travel Recuitment Experts
Category: Travel Consultant Jobs, Travel Executive Jobs

Are you looking to join a dynamic and fast paced reservations and sales team? Europe’s leading spa travel company and one of the UK’s fastest growing businesses is seeking an Assistant Call Centre Manager.  You will be responsible for assisting the Call Centre Sales Manager to run a busy and high pressured call centre of over 45 reservations & sales agents.

 As Assistant Call Centre Manager you will be:

  • Reporting to the Managing Director and the existing Call Centre Manager, you will be assisting in the day-to-day management of the call centre; with a focus on enquiry distribution and inbox management, sales, reservations and targets
  • Liaising with the team leaders and Sales Manager to ensure sales targets are consistently being hit
  • Monitoring call centre stats including inbound and outbound calls, listening to random calls to ensure that QA is being followed and maintained number of enquiries being dealt with, profitability etc.
  • Monitoring and managing the inbound enquiries to ensure they are being dealt with properly, profitability, chase ups etc
  • Reporting on the daily distribution of enquiries, the daily totals and segmentations of those enquiries
  • Being solely responsible for the running of the call centre in the Sales Manager’s absence and on weekends when necessary 

The ideal Assistant Call Centre Manager will be experienced in working in a travel call centre and able to motivate a team in high pressured situations.  You will also have a minimum of 3 years’ experience within the travel sales industry, that includes a supervisory role in a call centre.  As Assistant Call Centre Manager will have a strong work ethic, a willingness to learn and a flexibility to adapt.



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