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4 months ago
Hilton Hotels & Resorts
Salary band: Any
Location: Lancashire
Job type: Any
Contact: Hilton Hotels & Resorts
Category: Conference Jobs
A C&B Operations Assistant Manager with Hilton Hotels and Resorts is responsible for assisting with managing all Conference & Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brands reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because its with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a C&B Operations Assistant Manager, you are responsible for assisting with managing all aspects of Conference & Banqueting operations to deliver an excellent Guest and Member experience. A C&B Operations Assistant Manager would also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist in managing all Conference & Banqueting operations

  • Maintain exceptional levels of customer service

  • Ensure compliance of brand standards

  • Evaluate guest satisfaction levels with a focus on continuous improvement

  • Aware of trends and propose ideas to build the range and quality of C&B

  • Optimise sales and contain costs, identifying any areas for action

  • Set achievable budgets and other short- and long-term functional goals

  • Provide effective leadership to the C&B teams to ensure targets are met and exceeded both for the hotel and individual development

  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

  • Ensure staffing levels cover business demands

  • Ensure that training is carried out on an ongoing basis

  • Ensure communication meetings are conducted and post-meeting minutes generated

  • Manage staff performance issues in compliance with company policies and procedures

  • Recruit, manage, train and develop the Front Office team

  • Assist other departments wherever necessary

What are we looking for?

A C&B Operations Assistant Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Strong knowledge of hotel/leisure/service sector

  • Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty

  • Exceptional communication skills

  • Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • C&B Operations experience in a managerial position in hotel/Events Centre or similar

What benefits will I receive?

Your benefits will include a starting salary of 21k per annum and competitive holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

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