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about 1 month ago
Retallack Resort & Spa
Salary band: Any
Location: Cornwall
Job type: Permanent
Contact: Retallack Resort & Spa
Category: Customer Service Jobs
Assistant Housekeeping Manager

Full Time

Cornwall, St Columb

20k

Who we are

Retallack is a five star luxury resort and spa in Cornwall, Set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner, to relaxing in the spa, working up a glow in the health club, having fun on the Flow Rider or splashing around at Retallack Wake Park, we have it all.

The Position

Do you have what it takes to oversee the busy housekeeping department? We have a position for an Assistant Housekeeping Manager to come and join us at Retallack Resort. As Assistant Housekeeping Manager, you will support the Housekeeping Manager in the smooth running of the housekeeping department and deputise for them in their absence.

Responsibilities


Responsible for supervising the day to day activities of the internal housekeepers, checkers and all outsourced housekeeping
Ensuring all housekeepers and checkers are trained on the department standard operating procedures and health and safety
Ensure all housekeepers daily work lists are compiled
Provide leadership, support and motivation to the housekeeping team and ensure we maintain high standards of excellence
Ensure all maintenance, repairs, stains and carpet repairs are reported to the Maintenance Manager
Ensuring all guest requests are carried out


The Person


Excellent communication skills (written & verbal)
Must have previous experience within a similar role
Outstanding customer service skills
Should have a dedication to high standards and excellent eye for attention to detail
Must be computer literate, working with reservations software, word and excel is required


Benefits


21 days holiday plus bank holidays
Free onsite parking
Discounted rates on leisure facilities, Thalgo Spa, Green Room Restaurant, Wake/Aqua park and Flowrider


Additional Information


Offers are subject to suitable references and DBS check


The closing date for this position is 27/10/16

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