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about 1 month ago
Interstate Hotels
Salary band: Any
Location: London
Job type: Permanent
Contact: Interstate Hotels
Category: Customer Service Jobs
The Hilton at Swindon consists of 171 bedrooms with extensive meetings and events facilities. The hotel is due to go through a re-brand to a Doubletree later this year, which will bring a unique approach of adhering to high standards of quality, consistency, value and sustaining their signature 'create a rewarding service' guarantee. We now have an opportunity to recruit an Assistant Night Manager who has the talent and passion to deliver great customer service. The Assistant Night Manager will support the Night Manager to ensure the smooth running of the Night operation. They will have a support responsibility for co-ordinating and overseeing all hotel operations to ensure the satisfaction of guests and visitors to the hotel throughout the Night Shift are met. As a collective team, they will also be responsible for ensuring the safety and security of guests and staff within the hotel is maintained at all times and also be responsible for the accurate completion of the Night Audit in a timely manner. Requirements This role requires specific hotel knowledge and would ideally suit someone with previous Night Supervisory or Night Management experience along with: Previous systems exposure, preferably Hilton OnQ system, however training will be provided.Strong guest relation experienceExperience of handling various situations including H&S, Fire, Guest Conflict scenarios.Able to manage and motivate a small teamUphold policies and procedures and in line with new guidelines and procedures action standards to the team and deliver training on these areas.Have worked in a target and standards driven environment previously.Have strong computer skills, especially in Excel.Excellent organisational skills.The ability to plan, prioritise and build rapport with others. Applicants should have excellent communication skills, with the ability to plan and prioritise, organise themselves, multi task, be flexible and adaptable. A positive attitude, enthusiasm, and the ability to drive for results are all essential for this role. Preference will be given to an Assistant Manager with Hilton or Interstate experience. "In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check". Hotel Information Our location in the beautiful Wiltshire countryside is just three miles from Swindon town centre and near to junction 16 of the M4 motorway. We're close to Windmill Hill and Blagrove business districts and variety of fantastic local attractions including Swindon Designer Outlet, Longleat Safari Park and the Cotswolds. The hotel consists of 171 bedrooms and extensive meetings and events facilities. The Larder Restaurant serves locally-sourced, seasonal ingredients with a modern British twist along with our dedicated meeting floor offers 15 meeting/event rooms to choose from - with air conditioning and natural daylight. As the most recognized name in the industry, travellers all over the world have been saying "Take me to the Hilton" for almost a century. And because of our innovative approach to products, amenities and service, Hilton continues to be synonymous with hotel across the globe. Hilton Hotels & Resorts remains the stylish, forward thinking global leader of hospitality - and we help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community About Interstate Interstate Europe Hotels and Resorts is a leading UK hotel, restaurant and fitness club management company with headquarters in Glasgow and Birmingham. Interstate Europe Hotels and Resorts operate hotels and fitness clubs on behalf of a variety of different owners and investors.

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