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8 days ago
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Assistant Reception Manager - Hotel du Vin Avon Gorge


Hotel Du Vin
Salary band: Any
Location: Bristol
Job type: Permanent
Contact: Hotel Du Vin
Category: Bar Jobs
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Our appeal is all down to our attitude. Simple yet sophisticated. Informal yet luxurious. Elegant yet unpretentious. It's a commitment to doing the little things brilliantly. We're justifiably proud of our collection of 16 townhouse and city-centre properties. Each Hotel du Vin has its own character, shaped by the architecture, history and sensitive conversion of the original building. At the heart of each, our bistros serve French classics with a British twist. And thanks to our close relationships with vineyards and winemakers, our cosy, low-lit bars offer many of the world's finest and best-kept secret wines.

In return you get to work for great brands with like-minded people with an award winning benefit package including:


A range of fabulous flexible benefits to help you outside of work - including health & life insurance.
A contributory Pension Scheme
A Childcare scheme providing tax credits on any childcare you may be paying.
Service Charge (department specific) which will be performance driven
Free uniform
Annual People Awards
Amazing People Engagement and Activity Plan
Employee assistance scheme to help you navigate through life's challenges
Generous holiday entitlement
Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
Major high street discounts -helpful when buying things to treat you or others!


Assistant Reception Manager

Job Description:

A warm Reception every time.. As the Assistant Reception Manager you will be assisting the Reception Manager to take responsibility for the management of the Front Office team and ensure that all front office procedures are delivered with personality. You will be required to ensure that all guest expectations are met throughout their stay including welcoming all guests to the hotel in a friendly and helpful manner. You will assist with the management of a team of receptionists ensuring that all standards are met with attention to detail, creating memories of an experience that the guest will never forget. You will be passionate about hospitality. You will be organised, a good communicator, a hands on manager who has excellent attention to detail. Experience in a front office team of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. Assistant Reception Managers must have passion for hospitality and deliver service with a smile. This position is a fantastic opportunity to develop to Reception Manager level.

A brewery for 300 years, we've re-incarnated this cluster of historic listed buildings to create one of the most striking hotels in Avon Gorge. Enhancing its charming, original period detail... exposed beams and brickwork... while adding our own contemporary sparkle. Take a leisurely lunch al fresco in the central courtyard or sample some hearty, seasonal dishes in our trademark bistro. Enjoy a glass of the finest fizz in the light and airy Champagne bar or your favourite tipple at the pewter topped bar, with over 600 wines to sample in the wine cellar. Visit our cosy cigar Bothy or relax on our comfy sofas for a nightcap under low beams in the Snug. You can even celebrate a private party, family celebration or wedding in a unique function room at Hotel du Vin Avon Gorge. Then escape to the sanctuary of one of our 43 beautifully furnished rooms to find a custom-made bed, hand-sprung mattress, soft Egyptian cotton bed linen, fluffy towels and robes, monsoon shower or roll top bath. Hotel du Vin Avon Gorge - come mess about on the river.
Our appeal is all down to our attitude. Simple yet sophisticated. Informal yet luxurious. Elegant yet unpretentious. It's a commitment to doing the little things brilliantly. We're justifiably proud of our collection of 16 townhouse and city-centre properties. Each Hotel du Vin has its own character, shaped by the architecture, history and sensitive conversion of the original building. At the heart of each, our bistros serve French classics with a British twist. And thanks to our close relationships with vineyards and winemakers, our cosy, low-lit bars offer many of the world's finest and best-kept secret wines.

In return you get to work for great brands with like-minded people with an award winning benefit package including:


A range of fabulous flexible benefits to help you outside of work - including health & life insurance.
A contributory Pension Scheme
A Childcare scheme providing tax credits on any childcare you may be paying.
Service Charge (department specific) which will be performance driven
Free uniform
Annual People Awards
Amazing People Engagement and Activity Plan
Employee assistance scheme to help you navigate through life's challenges
Generous holiday entitlement
Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
Major high street discounts -helpful when buying things to treat you or others!


Assistant Reception Manager

Job Description:

A warm Reception every time.. As the Assistant Reception Manager you will be assisting the Reception Manager to take responsibility for the management of the Front Office team and ensure that all front office procedures are delivered with personality. You will be required to ensure that all guest expectations are met throughout their stay including welcoming all guests to the hotel in a friendly and helpful manner. You will assist with the management of a team of receptionists ensuring that all standards are met with attention to detail, creating memories of an experience that the guest will never forget. You will be passionate about hospitality. You will be organised, a good communicator, a hands on manager who has excellent attention to detail. Experience in a front office team of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. Assistant Reception Managers must have passion for hospitality and deliver service with a smile. This position is a fantastic opportunity to develop to Reception Manager level.

A brewery for 300 years, we've re-incarnated this cluster of historic listed buildings to create one of the most striking hotels in Avon Gorge. Enhancing its charming, original period detail... exposed beams and brickwork... while adding our own contemporary sparkle. Take a leisurely lunch al fresco in the central courtyard or sample some hearty, seasonal dishes in our trademark bistro. Enjoy a glass of the finest fizz in the light and airy Champagne bar or your favourite tipple at the pewter topped bar, with over 600 wines to sample in the wine cellar. Visit our cosy cigar Bothy or relax on our comfy sofas for a nightcap under low beams in the Snug. You can even celebrate a private party, family celebration or wedding in a unique function room at Hotel du Vin Avon Gorge. Then escape to the sanctuary of one of our 43 beautifully furnished rooms to find a custom-made bed, hand-sprung mattress, soft Egyptian cotton bed linen, fluffy towels and robes, monsoon shower or roll top bath. Hotel du Vin Avon Gorge - come mess about on the river.

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