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2 months ago
Travel Futures
Salary: Up to £35k plus bonus & benefits
Location: Central/West End, East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs, Travel Manager Jobs


Assistant Reservations Manager - Up to £35k + bonus – Central London


Assistant Reservations Manager is required for a dynamic and fast paced sales team for a leading travel company and one of the UK’s fastest growing businesses, based in the thriving area of Central London. As Assistant Reservations Manager you will be responsible for assisting the Sales Manager to run a busy and high pressured call centre of over 45 sales agents, who send away over 4000 travellers every week to a portfolio of over 700 hotels.


As Assistant Reservations Manager you will be:

  • Assisting in the day-today management of the call centre; with a focus on enquiry distribution and inbox management, individual and group targets.
  • Liaising with the team leaders and Sales Manager to ensure sales targets are consistently being hit
  • Monitoring call centre stats including inbound and outbound calls, listening to random calls to ensure that QA is being followed and maintained number of enquiries being dealt with, profitability etc.
  • Monitoring and managing the inbound enquiries to ensure they are being dealt with properly, profitability, chase ups
  • Reporting on the daily distribution of enquiries, the daily totals and segmentations of those enquiries
  • Managing of the team rotas and shift patterns


The successful Assistant Reservations Manager will have experience of working in a travel sales call centre, who will be able to lead by example, as well as being numerically & commercially strong.  The Assistant Reservations Manager will be a proven self starter, who is self motivated and can motivate a team in high pressured situations.  You will have a strong work ethic, a passion for sales, and be wanting a challenge in a fast growing company.


To apply for Assistant Reservations Manager, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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