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5 months ago
Prospects4LeisureTravel
Salary: £25k - 35k per year
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Call Centre Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Manager Jobs

Assistant Travel Telesales Manager - upto £35k

Working for this rapidly expanding online travel company you will be joining a dynamic fast paced sales team.

You will be responsible for assisting the Telesales Manager to run a busy and high pressured environment with over 45 sales agents, who send away over 4000 travellers every week to a destinations in the UK and overseas.

Duties:

  • Liaising with the team leaders and Sales Manager to ensure sales targets are consistently being hit
  • Monitoring call centre stats including inbound and outbound calls, listening to random calls to ensure that QA is being followed and maintained number of enquiries being dealt with, profitability etc.
  • Monitoring and managing the inbound enquiries to ensure they are being dealt with properly, profitability, chase ups etc
  • Reporting on the daily distribution of enquiries, the daily totals and segmentations of those enquiries
  • Managing of the team rotas and shift patterns
  • Being solely responsible for the running of the call centre in the Sales Manager’s absence and on weekends when necessary


Requirements:

  • Be experienced in working in a travel telesales environment
  • Be able to lead by example
  • Be numerically & commercially strong
  • Be a proven self starter
  • Be able to motivate a team in high pressured situations


You should ideally also have...

  • A minimum of 3 years experience within the outbound travel industry, that includes a supervisory role in a telesales environment
  • A Strong work ethic, a willingness to learn and a flexibility to adapt
  • Have a strong working knowledge of Microsoft Office, inc Excel, Word & PowerPoint & ideally Google Applications.

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