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about 1 month ago
Headway Recruitment Services
Salary band: Any
Location: London
Job type: Permanent
Contact: Headway Recruitment Services
Category: Customer Service Jobs
My client, based in Piccadilly, are looking for a Bakery Front of House Manager. This person will be setting the standard for the seamless front of house operation of the bakery, creating a warm and welcoming environment and ensuring the provision of the very best customer service at all times.Attitude:? Quietly industrious with discrete professional approach to service? A highly motivated and competent individual able to converse with all levels both internally and externally? A total self-starter able to set the standard by their own professionalism and attitude.? Good timekeeping skills essential? Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done? Strong eye for detail and organisational skills and strives for a high level of accuracy within a rapidly changing environment? Ability to identify problems and implement appropriate solutions proactively? Be able to work on several tasks at a timeKey Responsibilities:Front of House Management? Setting the tone by creating a welcoming and warm environment and ambience? Delivering excellent customer service and experience? Developing of current business and to advise on possible business opportunities such as take-away? Setting and reinforcing standard throughout the front of house team, creating structure? Implementing KPI (Key Performance Indicator)? Prepping for service and co-ordinating the team to assist? Managing occasional eventsAdministration? Ordering and managing stock levels of front of house supplies and all beverages from various suppliers? Rota creation for the front of house team to ensure sufficient cover is available each day? Organising the uniform for the front of house team? Daily cashing upTraining and Development? Induction of all front of house staff? Managing and developing teamReporting? Daily update to the Bakery Manager and Assistant Bakery Manager on all customer feedback? Sending a daily report to Store Managers and Bakery owners with the Assistant Bakery ManagerThis role is an exciting position for someone keen to use their hospitality and managerial skills within a forward thinking company where your first class service skills will be very well rewarded.If you have hospitality experience and keen to kick start your career send across your CV soonest.

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