4 months ago
Responsible to: Front of House Managers and Supervisors.
Scope and General Purpose: To consistently achieve the service and product delivery standard with a high degree
of customer care and service at all times.
To report for duty in good time, clean, tidy and wearing the correct uniform.
To ensure that all tables are cleaned regularly of used/empty glasses, using a tray at all times.
To ensure all relevant information regarding the bars are recorded correctly, i.e. pipe cleaning and ulage.
To ensure the bars and bar areas are left tidy and clean when leaving duty.
To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
To treat all customers and colleagues in a polite and courteous manner at all times.
To give full co-operation to any customer or colleague requiring assistance in a prompt, caring and helpful manner.
To maintain a courteous, and well-mannered approach when dealing with all customers, and therefore promote high
To perform all tasks to a consistent standard as detailed within the department and to operate within brand and
hotel key standards.
To be flexible in assisting around different areas of the hotel in response to business and customer needs.
To attend training sessions when required and to operate in line with the training or information received.
To attend briefing sessions and hotel/departmental meetings when required.
To achieve action points arising out of job chats.
To demonstrate a pride in your workplace and a high level of commitment.
To positively contribute to the sales activities within your department/hotel and maximise sales opportunities.
To be knowledgeable of company products.
To comply with statutory and legal requirements for first aid, fire, health & safety, food hygiene and licensing.
To work shifts as detailed in agreement with your head of department.
To undertake any other duties as and when required by your head of department.
The responsibilities in the job description are subject to change from time to time to reflect the changes in business
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