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about 1 month ago
C&M Travel Recruitment
Salary: £25000.00 - £40000.00 per annum
Location: Hoddesdon
Job type: Permanent
Contact: Joel Marsh
Sector: Management and Business
Category: Travel Manager Jobs

Branch Manager - Based in Hertfordshire
Hours: Up to 37.5 hours per week, as per retail rota Monday to Saturday
Role Summary
Branch Manager for you will demonstrate your leadership skills by training and developing a team of travel consultants, to deliver exceptional customer service ensuring we find our customers their perfect holiday.
You will be responsible for the day to day running of your branch, achieving your own sales targets and inspiring the team to maximise on sales and overall profitability whilst ensuring the branch runs efficiently and effectively in line with company procedures.
In addition, you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your customers and staff.
Branch Manager - Key Responsibilities

  • Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
  • Ensuring the effective day-to-day operation of the retail branch
  • Supervising, coaching and developing branch staff
  • Ensuring the health, safety and general welfare of branch staff is maintained
  • Increasing the exposure of the branch
  • Using social media to promote offers, generating customer engagement and sales leads
  • Leading by example by achieving set targets covering all aspects of the retail branch
  • Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
  • Ensuring that excellent customer service is always provided
  • Ensuring both branch and staff appearance conform to company standards
  • Assisting in the recruitment of staff who will report directly to you

Branch Manager - Experience Required

  • Previous managerial/supervisory experience from a travel background with a proven sales record
  • Experience of driving a sales team to ensure profitability
  • Experience of motivating, coaching and developing a team to ensure job satisfaction and progression opportunities
  • Results focussed to achieve individual and team targets
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Excellent communication and customer service experience
  • Excellent travel product knowledge
  • Knowledge of Galileo is beneficial
  • Competent IT skills

Branch Manager - Additional Information

    • Parking near offices or close to local train station
    • Competitive Salary

If you are interested in one of the above roles, please call Joel onquoting JM54310 or send your cv to joel@candm.co.uk

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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