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about 1 month ago
Sopwell House
Salary band: Any
Location: Hertfordshire
Job type: Permanent
Contact: Sopwell House
Category: Customer Service Jobs
Brasserie Host/Hostess (Full time)

Sopwell House - St Albans

Salary - 14,976 gross per annum

Deep in the Hertfordshire countryside, with London virtually on the doorstep, Sopwell House is a hidden sanctuary for those who appreciate comfortable refinement and a real sense of freedom. Complementing this sumptuous environment, guests will be welcomed by the genuine warmth of our family - run hotel with its dedicated team and a host of sophisticated facilities and services.

Join an Exceptional Team of Enthusiastic People!

Having recently joined Preferred Hotels & Resorts, a global collection of the world's finest independent luxury hotels, the team at Sopwell House go above and beyond to ensure that our guests have the most enjoyable time.

Scope & General Purpose of Job:

To provide guests and visitors to Sopwell House with an efficient and personal service whilst maintaining the consistency and continuity and strive to continually improve.

Main Responsibilities:

Greet all Guests and escort them to their allocated tables with menus and wine list;
Answer all telephone calls an d deal with all Guest enquiries;
Act as the guest service role model for the department, set a good example of excellent customer service and create a positive atmosphere for guest relations.
Keep tidy the host/ess desk;
Ensure that all the menus are ready at the desk prior each service;
Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests;
Assists the Supervisors and the servers on the floor during meal periods and high demand times;
Handles guest problems and complaints;
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction;

The successful candidate will have:

. Passion for food and beverage

. Previous experience in a similar environment

. Relish the pressure of a busy restaurant environment

All applicants must have the right to live and work in the UK.

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

In Return -

28 days holiday + 1 Extra Holiday Day on Birthday upon 1 year Service plus other Company Benefits
Discounted Spa, Food and Beverage and accommodation within the AB Hotels Group
Professional learning and career development opportunities
Tastecard upon 1 year Service

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