17 days ago
Brasserie Host/Hostess (Full time)
Sopwell House - St Albans
Salary - 14,976 gross per annum
Deep in the Hertfordshire countryside, with London virtually on the doorstep, Sopwell House is a hidden sanctuary for those who appreciate comfortable refinement and a real sense of freedom. Complementing this sumptuous environment, guests will be welcomed by the genuine warmth of our family - run hotel with its dedicated team and a host of sophisticated facilities and services.
Join an Exceptional Team of Enthusiastic People!
Having recently joined Preferred Hotels & Resorts, a global collection of the world's finest independent luxury hotels, the team at Sopwell House go above and beyond to ensure that our guests have the most enjoyable time.
Scope & General Purpose of Job:
To provide guests and visitors to Sopwell House with an efficient and personal service whilst maintaining the consistency and continuity and strive to continually improve.
Greet all Guests and escort them to their allocated tables with menus and wine list;
Answer all telephone calls an d deal with all Guest enquiries;
Act as the guest service role model for the department, set a good example of excellent customer service and create a positive atmosphere for guest relations.
Keep tidy the host/ess desk;
Ensure that all the menus are ready at the desk prior each service;
Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests;
Assists the Supervisors and the servers on the floor during meal periods and high demand times;
Handles guest problems and complaints;
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction;
The successful candidate will have:
. Passion for food and beverage
. Previous experience in a similar environment
. Relish the pressure of a busy restaurant environment
All applicants must have the right to live and work in the UK.
Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
In Return -
28 days holiday + 1 Extra Holiday Day on Birthday upon 1 year Service plus other Company Benefits
Discounted Spa, Food and Beverage and accommodation within the AB Hotels Group
Professional learning and career development opportunities
Tastecard upon 1 year Service
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