Specialising in discounted flights, holidays, tour packages, business travel, Honeymoon & wedding packages. As a result they have grown from a handful of airlines to having over 125 international airlines, enabling them to offer unbeatable worldwide air fares. The company has an exciting opportunity for a Business & First Class Specialist.
The business prides themselves on their customer service ensuring that they provide the best possible customer experience.
The Business & First Class Specialist key responsible will be:
Quoting & booking First and Business Class flights to worldwide destinations
Handle after sales incoming calls & emails efficiently and professionally, ensuring customer satisfaction at all times
Managing queues and issuing tickets prior to deadlines
Respond timely and professionally to cancellations and booking changes
Proactively maintaining corporate client relationships and providing a top level service.
Building new corporate client database
Compile offers for the weekly corporate newsletter
Proficiency in a GDS – Worldspan & Amadeus
Have good knowledge of Nett, ITX and Published fares and understanding on airline contract rules
Must have a minimum 12 months experience of providing sales in Business Travel.
Excellent Communication Skills
Proficiency in English; knowledge of additional languages is an advantages
Professional telephone manner
Strong PC skills
The Business & First Class Specialist role is based in the Harrow area and the salary ranges from £22,000 to £25,000 with a commission structure of 10%-15% based on net profit.