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about 1 month ago

We are currently recruiting for a Business Travel Assistant Team Leader to work with our client, a true innovator and one of the UK’s leading Travel Management Companies. The Business Travel Assistant Team Leader will support the Team Leader by provide a high level of customer service and support to internal customers, external customers and suppliers.

Key Areas of Responsibility of the Business Travel Assistant Team Leader:

  • Offer exemplary customer service to clients and suppliers at all times
  • Maintain a good level of understanding of the reservation and invoicing systems
  • Provide guidance on using online booking tools to clients
  • Sharing knowledge and information with colleagues
  • Provide feedback and suggest possible actions to appropriate Team Leaders where challenges are encountered
  • Support the Team Leader in ensuring that all customer SLAs and KPIs are understood and met
  • Assist the Team Leader in carrying out quality checks and providing coaching/training where necessary
  • Be recognised as a ‘go to’ person in your team on account of your technical ability, but also in the capacity of a team coach/mentor
  • Support the Team Leader in the day to day operation of the Department, upholding all policies/procedures whilst demonstrating the organisations Values


Key Skills of the Business Travel Assistant Team Leader:

  • GDS experience essential (ideally Sabre)
  • At least 1 years’ supervisory experience combined with Business Travel Experience
  • Knowledge of net and published fares
  • Work to a high level of detail
  • Be a good communicator
  • Able to conduct oneself in a professional manner and provide excellent customer service

 

If you wish to apply for the role of Business Travel Assistant Team Leader, please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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