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8 months ago
Succeed Recruitment Solutions
Salary: Up to £40,000 plus bonus & benefits
Location: Newcastle
Job type: Permanent
Contact: Succeed Recruitment Solutions
Category: Account Manager Jobs

Our client is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Due to recent growth and the win of new accounts, they're looking for an experienced Account Manager to join their Corporate and WPS team as a Client Manager.

Covering national accounts, the successful candidate will effectively manage a defined portfolio of diverse clients to ensure customer growth, development and retention. The role requires strong support to clients, depending upon their individual requirements and works across the wider business, in particular Customer Support and Operations. Total client ownership along with retention and developing new business are all key aspects of this role. 

A proven track record within an account management position within the Business Travel/TMC, Airline, Hotel/Hospitality sector is essential for the role and in return, our client can offer a competitive salary of up to £40k plus bonus & excellent benefits. If this role if of interest to you, please contact us today for a confidential chat, or apply online.

Role of Client Manager:

  • Management and responsibility for a portfolio of diverse customers, both at customer and contract management level 
  • Ensure customer satisfaction is delivered through effective client management practices  
  • Build strong, enduring relationships throughout the customer organisation ensuring engagement at all levels
  • Work collaboratively with the Support Teams to own and resolve customer issues and feedback opportunities for technological or service enhancements 
  • Plan and develop business client management plans to measure and monitor success or areas for improvement   
  • Responsible for implementing a dedicated RFP Hotel Programme for the client
  • Run, devise and plan booker training and engagement sessions as and when required by the client 
  • Perform detailed analysis on client MI, drawing out key insight to help clients unlock saving opportunities and deliver savings against the contract 
  • Plan new client go live, ensuring strong communication, site testing and delivering of robust training, in conjunction with the Customer Implementation team

Skills required for the role:

  • Previous experience in a similar account management position - min. two years
  • Proven sales/account management track record
  • Good commercial acumen and a detailed knowledge and understanding of the corporate travel sector
  • Confident and articulate with strong communication skills
  • Proven ability to build and develop effective relationships
  • Willingness to travel nationwide

If you’re interested in learning more about this Business Travel Client Manager role, please contact Succeed Recruitment Solutions or press the apply online button now!

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

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