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9 months ago
Salary: £comp
Location: North Yorkshire, Doncaster, Bradford, Halifax, Leeds
Job type: Permanent
Contact: Warren Berkley
Category: Business Travel Jobs, Conference Jobs, Operations Jobs, Reservations Jobs, Travel Consultant Jobs

Business Travel Consultant, Bradford, Large Account

Our client is looking for the the role of the Business Travel Consultant is to provide a high level of customer service and support to both internal and external Business Travel customers using a variety of communication methods to enable the smooth-running of day to day operations within the department.

The responsibilities of the Business Travel Consultant are as follows:

  • Maintain a good level of understanding of the Sabre, tRIPS, hotels, rail and Traveller systems. Ensure bookings are processed in line with Standard Operating Procedures to maintain accuracy in PNR processing
  • Ensure all customer SLA's are met during the life of their contracts and all customer enquiries are answered within appropriate timescales, delivering a consistent high quality level of customer service
  • Provide guidance on best practice of using online booking tools to clients, while ensuring adherence to organisational travel policies as well as procedures.Taking appropriate action where consistent queries are being raised, escalating to the appropriate stakeholder
  • Assist customers with itinerary and fare information applicable to the enquiry
  • Ensure all bookings are issued in compliance with rules using Robocheck to ensure quality control on all bookings
  • Assist the Business Support Unit/Administration Department with reconciliation or invoicing issues when required
  • Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs. Show willingness to provide shift cover as and when appropriate

The skills required of the Business Travel Consultant are:

  • Previous Business Travel experience required
  • Knowledge of Sabre GDS desirable
  • Excellent customer service
  • Able to ensure best practice at all times

If you wish to apply for the role of Business Travel Consultant role, please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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