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12 months ago
Carlson Wagonlit
Location: Edinburgh & Lothians
Job type: Seasonal
Contact: Chris Bamford
Category: Business Travel Jobs, Call Centre Jobs

We have exciting Business Travel roles based in our lively and busy Edinburgh office, start date ASAP. (fixed term contracts available)

Join our team as a Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

Our requirements:

  • You delight the traveller/travel arranger
    • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
    • Connect with the caller to build trust and credibility even if the person is unknown.
    • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
  • You build CWT’s commercial value
    • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
    • Remain current on value we provide to each customer.
    • Adapt and change as requirements of the business change.
  • You strengthen the CWT brand
    • Represent the CWT brand in how you work on a day-to-day basis.
    • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
    • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special

You should ideally have:  

  • Experience in the travel industry in a similar position or in a customer service centre
  • Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
  • Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
  • Excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • English fluent: written and verbal
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Problem solver
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements


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