3 months ago
*Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third party requirements for clients using multiple Global Distribution Systems (GDS) for medical, ship crew, corporate or any other type of traveller
*Adhering and Policing Client profiles
*Document all actions undertaken accurately within PNR.
*Log all calls details correctly for billing purposes.
*Assisting customers in a professional and upbeat manner
*Understand intricate international airline fares and ruling
*Understand & execute intricate international airline ticketing
*Basic knowledge of Visas, UK & European Airports and UK Rail system
*Handle and overcome objections in a professional yet effective manner
*Issuing and Reissuing Tickets. Creating MPD and EMD where applicable.
*Liaise and Set up bill payments to hotels, order currency and arrange car payment vouchers.
*Abide by the company's service quality standards in carrying out these work duties, as well as the policies of both the client agency and the specific corporate account.
*Handover information at the start and end of each shift.
*Assist with checking and adhering to quality check guidelines of all reservations.
*Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
*Relevant experience with a corporate travel management company and be fully conversant with at least one of the major GDS systems (Amadeus/Sabre/Galileo)
*Ticketing experience would be advantageous
*Strong destination and geographical knowledge
*Strong Customer Service skills with empathy
*Fluent in English, with strong communication skills both verbal and written
*Ability to problem solve
*Ability to work on own initiative
Offering a competitive salary and amazing benefits which can be discussed at interview stage.
Follow the instructions below to APPLY NOW or send your CV to email@example.com, call Joe on.
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