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about 1 year ago
Salary: £comp
Location: North Yorkshire, Doncaster, West Yorkshire, Bradford, Halifax
Job type: Permanent
Contact: Warren Berkley
Category: Business Travel Jobs, Conference Jobs, Events Jobs, Operations Jobs, Reservations Jobs

Business Travel Groups / Mice Consultant, Yorkshire, £comp

Our client is looking for a Business Travel Groups/ Mice Consultant to provide a high level of customer service and support to both internal and external customers and suppliers. You will provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department. Provide clients with booking support across a range of services including Accommodation, Meeting Rooms, Coaches and Rail travel.

Responsibilities of the Business Travel Groups / Mice Consultant are :

  • Offer exemplary customer service to clients and suppliers at all times across all methods of communication
  • Maintain a good level of understanding of Groups/MICE booking procedures and systems including, but not limited to, Conferma, tRIPS, Gratis and Traveller & Sabre/Traveller invoicing process
  • Provide guidance to clients based on available information, ensuring adherence to organisational travel policies as well as best practice and procedures. Taking appropriate action where consistent queries are being raised, escalating to appropriate stakeholder
  • Sharing knowledge and information with colleagues both inter and intra departmentally. Provide feedback and suggest possible actions to appropriate Team Leaders where challenges are encountered
  • Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs. Show willingness to provide shift cover as and when appropriate

Skills required for the Business Travel Groups / Mice Consultant are:

  • Experienced in booking groups, meetings, conferences and event bookings within a Business Travel environment
  • Good knowledge of Air and Hotel travel using Sabre GDS
  • Good understanding of liaising with Airlines arranging Group travel.
  • Excellent Customer service skills
  • Working to best practice at all times

If you wish to apply for the role of Business Travel Groups / Mice Consultant, please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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