9 months ago
Business Travel Team Leader, working for a large and fast growing Travel Management company in West Yorkshire. Are you experienced in supervising a corporate travel team? Are you looking for further progression?
The role of the Business Travel Team Leader is to lead and motivate a team of Business Travel Consultants; maintain and oversee the application of quality control across all aspects of business delivery in the department, providing a high level of customer service, whilst ensuring the smooth-running and effective management of the team.
BUSINESS TRAVEL TEAM LEADER DUTIES:
* Maintain a good level of understanding of the Conferma, Sabre, Evolvi, and Traveller systems. Ensure bookings are processed in line with Standard Operating Procedures and maintain a consistent high quality level of customer service delivery.
* Work closely with the Head of Operations to ensure parity of standards across the teams
* Ensure all customer SLAs and KPIs are understood and met during implementation and the life of the contract
* Manage the day to day operation of the Department, upholding all our policies/procedures whilst demonstrating our Values
* Conduct regular 1:1s with team members; provide regular feedback and coaching on performance, creating detailed Personal Development Plans through solution- driven discussions
* You will have proven Excellence in customer service , experience in handling calls efficiently with team members being polite and helpful at all times, correspondence is written in a professional manner, queries are dealt with swiftly and positively, complaints are dealt with speedily with the appropriate remedial action being taken
* Effective Team Management experience. Team members feel supported, listened to and have agreed ongoing objectives in place to aid their development. Resource utilisation is optimised
* Ideally you will be from corporate travel background, with GDS experience.
You will be offered a basic salary of up to £30,000 with excellent benefits. Please call Christine at Travel Tradeor
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