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about 1 year ago
C&M Executive Recruitment
Salary: Negotiable
Location: Cheshire, Manchester
Job type: Permanent
Contact: Tim Robinson
Category: Customer Service Jobs, Online Jobs, Operations Jobs, Tour Operator Jobs, Travel Agent Jobs

Call Centre Manager - An excellent opportunity for a leading service providor in the Travel Industry, responsible for leading a large team of remotely based travel advisors (sales agents), delivering high growth across the UK and Europe. This role is based close to Manchester Airport.

Call Centre Manager Responsibilities

You will be responsible for leading a large team of remotely based travel advisors including the setting of targets, monitoring performance, ensuring they are hitting targets, converting sales and monitoring call quality. You will work closely with the Training and Development Manager to ensure they have the right skills and knowledge to deliver a first class service to customers and maximise sales for the business. You will also be tasked with growing the team significantly, putting in place a team of team leaders and growing headcount across the UK and Europe.

Call Centre Manager Skills Required

  • MUST have in depth knowledge and experience of dynamic packaging in the travel industry
  • Experience managing large teams, preferably that have been remotely based
  • An understanding of relevant travel legislation including ATOL bonding and ABTA code of conduct
  • You will need to have come from a background in an Online Travel Agency or Tour Operations
  • Extremely self-motivated and driven
  • An excellent communicator
  • Flexible to travel

Call Centre Manager Package

A highly competitive salary depending on experience (to be discussed on application).

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C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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