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20 days ago
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Call Centre Team Leader


DCV Technologies Ltd
Salary: £28,000
Location: Wimbledon
Job type: Permanent
Contact: Jay
Category: Tour Operator Jobs
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Call Center Supervisor 

We are looking for an exceptional candidate who will be in charge of maximizing sales performances of our call center, animating and supporting the sales agents. 


Responsibilities 

  • Be co-responsible for providing the best quality of service & productivity for all channels 
  • Be co-responsible for the brand image & positioning of the company within the upscale strategy 
  • Be co-responsible in attaining the call centre targets and budget 
  • Maximize, both direct and indirect sales, by optimising the team’s performance & animating the sales priorities, objectives and results (budget) 
  • Guarantee the highest level of customer service is provided at all times
  • Ensure and enhance the best pre-departure & sales fluidity
  • Manage the team whilst respecting the HR processes and develop constantly your team’s skills and knowledge

Management 

  • Call Centre Sales Agents / Customer Service Agents 
  • Reports to the Transport, Call Centre and Customer Relations Manager 

Skills requested 

  • Knowledge: CM range of services and products, B2B and/or B2C sales conditions, Group & Sales policy, call centre expertise, sales processes. 
  • Skills: Team management (evaluation, coaching, development), act in line with the Group and BU strategy, able to empower others (decision making, leadership), anticipating. 
  • Client oriented, argumentative skills. 
  • Languages: English, and French is a plus 
  • Behaviour: Entrepreneurial spirit, persistent & demanding, open-minded, team player. 
  • Target oriented.  

Call Center Supervisor 

We are looking for an exceptional candidate who will be in charge of maximizing sales performances of our call center, animating and supporting the sales agents. 


Responsibilities 

  • Be co-responsible for providing the best quality of service & productivity for all channels 
  • Be co-responsible for the brand image & positioning of the company within the upscale strategy 
  • Be co-responsible in attaining the call centre targets and budget 
  • Maximize, both direct and indirect sales, by optimising the team’s performance & animating the sales priorities, objectives and results (budget) 
  • Guarantee the highest level of customer service is provided at all times
  • Ensure and enhance the best pre-departure & sales fluidity
  • Manage the team whilst respecting the HR processes and develop constantly your team’s skills and knowledge

Management 

  • Call Centre Sales Agents / Customer Service Agents 
  • Reports to the Transport, Call Centre and Customer Relations Manager 

Skills requested 

  • Knowledge: CM range of services and products, B2B and/or B2C sales conditions, Group & Sales policy, call centre expertise, sales processes. 
  • Skills: Team management (evaluation, coaching, development), act in line with the Group and BU strategy, able to empower others (decision making, leadership), anticipating. 
  • Client oriented, argumentative skills. 
  • Languages: English, and French is a plus 
  • Behaviour: Entrepreneurial spirit, persistent & demanding, open-minded, team player. 
  • Target oriented.  

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