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8 months ago
Salary: up to £32k basic plus bonus
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Reservations Jobs

Caribbean Specialist - Luxury Travel Adviser 

This award-winning, niche, luxury Tour Operator based in London are looking for a new member of their Reservations' team to achieve and exceed an agreed annual booking margin target. You will build-up a loyal clientele by managing all the clients / travel agents' requirements and exceeding expectations in respect of service and attention to detail.

You will be required to:

  • To process all reservation enquiries from travel agents and direct clients in a timely and efficient manner
  • To handle incoming telephone calls promptly, efficiently and effectively
  • To process flight reservations in Amadeus, using negotiated rates as the first priority
  • Negotiating deals with hotels on an ad-hoc basis over and above contracted rates and tactical offers in order to secure bookings
  • Process own bookings. i.e. create booking in automated system, responsible for creating quotes, special requests etc
  • Quality control checking of colleagues bookings
  • To shadow and cover for colleagues during holidays & absence
  • To investigate and provide a written report within 24 hours of receiving any complaints or queries on own bookings.

Miscellaneous Duties

  • Sales activity - to assist with promotional mailings, Travel Agent sales calls, and represent the company at travel trade & direct consumer events as required
  • To escort agents' educational visits and to assist in planning these trips
  • To keep abreast of industry and product developments in particular for the Caribbean, Indian Ocean & Middle East


  • Hungry sales person with proven track record of delivering results
  • Specialist knowledge of the Caribbean, Indian Ocean & Middle East
  • Comprehensive knowledge of deluxe hotels in the above destinations
  • Minimum 5 years Retail / Tour operating experience
  • Must have commercial acumen with attention to top & bottom line
  • Ability to create FIT’s by multi-purchasing to create 1 travel solution for client
  • Must be able to converse with demanding – high spend clientele and agents
  • Articulate, well organised and present the product to the highest of standards
  • Working knowledge of an Airline CRS


  • Amadeus
  • Word & Excel
  • Microsoft Outlook Mail


  • Sales focused and flexible
  • Strong work ethic and customer service skills
  • Team player

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