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about 1 month ago
Waldorf Astoria
Salary band: Any
Location: Edinburgh
Job type: Any
Contact: Waldorf Astoria
Category: Bar Jobs
A Food & Beverage Assistant withWaldorf Astoria Hotels & Resorts is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.

What will it be like to work for this Hilton Brand?In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.What will I be doing?


As a Food & Beverage Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food & Beverage Assistant would also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events

  • Welcome guests in a polite and friendly manner

  • Take and deliver customer orders, consistently demonstrating high levels of customer service

  • Prepare set ups for tables and/or rooms

  • Follow cash handling procedures

  • Manage guest queries in a timely and efficient manner

  • Up-sell with latest departmental incentives

  • Ensure compliance of brand standards

  • Strive to achieve departmental targets

  • Ensure cleanliness of work areas

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Comply with local licensing laws

  • Be environmentally aware

  • Assist other departments wherever necessary and maintain good working relationships



What are we looking for?

A Food & Beverage Assistant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude

  • Good communication skills

  • Commitment to delivering high levels of customer service

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous Food & Beverage and/or industry experience

  • Experience with cash handling

  • Knowledge of Food Hygiene Regulations


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