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about 1 month ago
The National Trust
Salary band: Any
Location: UK
Job type: Permanent
Contact: The National Trust
Category: Customer Service Jobs
Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service? Are you looking for working hours that don't include late evenings and Christmas Day? If so this role could be for you.

What it's like to work here

Covering as much as 2,000 hectares (4,942 acres) of heather-covered hills with stunning views of the Shropshire Hills Area of Outstanding Natural Beauty and the Welsh hills, this is an important place for wildlife, geology and archaeology. There are paths for walking, cycling and horse riding, you can even drive to the top of the hill to take in the views. In Carding Mill Valley there are excellent visitor facilities including a tea-room, shop and car parking.

What you'll be doing

You'll love leading a small team, and with your passion for food and ability to identify new income opportunities, you'll assist the Catering Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.

Ensuring the team are competently trained and compliant with relevant legislation, you'll also make sure every food and drink order is beautifully presented and served with a smile. You'll work with your team to ensure the outlet is well presented and tables are cleared efficiently.

You'll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.

Who we're looking for

To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:

You'll need to be;


Customer focussed with great communication skills both verbal and written



Passionate about food



Creative and proactive and love seeking out new opportunities



An inspirational leader



Confident supervising teams - rota's, managing absence, giving feedback



Aware of Health & Safety compliance requirements




The package



Permanent, part time (37.5 hrs pw)

Looking after you




Health cash plan - from as little as 2.81 per month for you and your dependents



Pension contribution match up to 10%



EAP and proactive Health and Wellbeing



Discounted gym membership
Looking after your career




Grow your career through professional training courses across the Trust



Develop your skills with an internal secondment



Pay review linked to values and behaviours, commitment to progression



Income protection due to illness
Unique to Us




Work in some of the most beautiful, iconic and unique locations in the UK



Free entry to NT properties for you, a guest and your children (under 18)



20% off in our retail and catering outlets



Discount up to 35% off a National Trust holiday cottage booking

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